Vendor Support Center
Get help with your vendor account and platform questions. Find tutorials, guides, and support resources.
Help Categories
Find answers to common questions and learn best practices
Getting Started
Learn the basics of becoming a vendor
How to upload your first product
Understanding the approval process
Setting up payment methods
Creating your vendor profile
Product Management
Manage your content library effectively
File format requirements
Quality standards and guidelines
Metadata and tagging best practices
Bulk upload instructions
Earnings & Payments
Understand your revenue and payments
Understanding your revenue share (70%)
How to request payouts
Payment method setup
Tax documentation
Analytics & Performance
Track and improve your performance
Understanding your analytics
Improving product performance
Customer feedback and reviews
Marketing your products
Video Tutorials
Watch step-by-step guides to master the platform
How to Upload a Sound Pack
Step-by-step guide to uploading your first sound pack
Setting Up Your Vendor Profile
Create a professional profile that attracts customers
Quality Standards & Guidelines
Learn what makes content successful on our platform
Understanding Your Analytics
Track your performance and optimize for success
Upload Guide
Step-by-step instructions for uploading sound packs
Required Files
Demo Track
SoundCloud link, minimum 1 minute showcasing the pack
Pack Artwork
500×500 .png transparent format
Sound List
.pdf document listing all sound files
Audio Files
WAV format, 96kHz 24-bit preferred
Product Details
Product Name
Clear, descriptive title for your sound pack
Description
Detailed description with bullet points of pack details
Categories & Tags
Select appropriate categories and add relevant tags
Pricing
Set competitive pricing for your content
Still Need Help?
Our support team is here to help you succeed
Live Chat
Available Monday-Friday, 9AM-5PM EST
Start a conversation
Frequently Asked Questions
Quick answers to common vendor questions
How long does the approval process take?
Content is typically reviewed within 3-5 business days. Complex submissions may take longer.
What commission rate do I earn?
Approved vendors earn 70% on qualifying sales. This is the standard rate for all vendors on the platform.
When do I get paid?
Payouts are processed monthly for earnings above the minimum threshold. Payments are sent on the 15th of each month.
What file formats are accepted?
We accept WAV files (44.1kHz minimum, 96kHz preferred) for distribution. MP3 files are used for previews.
Ready to Get Started?
Join a community of professional sound designers and bring your work to a global audience